Local Time:
8:03 AM
Friday 21 November, 2008
Melbourne, Australia
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Our standard policy is "We fix it, or it's
free". This means that if we cannot fix your computer problem (or
at least provide quality advice on how to do so), you will not be charged for our
time or travel expenses. This is in stark contrast to the common industry practice
of billing customers regardless of whether or not a problem is actually fixed.
Our policy is subject to the following conditions and exceptions:
We guarantee that all work will
be performed in a timely and professional manner. However we cannot
guarantee that this work can be performed immediately or within your time frame.
Please
contact us if you'd like to confirm our availability for specific times and
dates.
When you first contact us we will ask you a few questions about your computer(s)
and the nature of the problem you are experiencing. To protect ourselves, we reserve the right to refuse
calls that we consider frivolous and/or vexatious.
Our policy assumes standard PCs with generally standard hardware
and software. While we possess extensive experience in various
configurations, certain unusual and/or heavily customised
machines may not be covered by our policy. Always
contact us to check if your PC is considered "standard".
We do not service
Apple Macintosh computers or associated
peripherals. We recommend contacting
an Apple specialist
if you have problems with such equipment.
First-time call-outs attract an
automatic minimum fee
(plus travel time if the location is outside of our
base zone). This fee is completely refundable under our policy. |
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Last modified Wednesday 13 February 2008
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