Local Time:
12:46 PM
Tuesday 6 January, 2009
Melbourne, Australia
TripleG Systems
services are offered in four packages. Each can be
up- or down-graded with additional or fewer items on request.
These configurations are summarised as follows:
Basic email support:
Responses are made as soon as practical. Examples of basic email support :
How do I install this .tgz, .deb or .rpm software?
How can we check that our fileserver is running?
What software is available to do a specific task?
How do I access a network or CD-ROM drive?
How do I restart my PPP/modem link?
Base installation and technical support
As above, plus:
Installation of base TripleG system and software.
Support of base TripleG system and software.
Regular on-site system maintenance. Examples :
Set up a new PPP connection
Add/delete users
Configure mailboxes
Set up TCP/IP wrappers
Extras (delete option)
As above, plus:
Scripting and software development
Driver installation
Compiling or building software
Complex system installation
Set up Samba for 3-machine network.
Set up/arrange permanent modem connection (usually Telstra Direct)
Basic Apache configuration
Set up IP masquerading
Set up HTTP file server
Set up print server (for Windows)
Advanced administration tasks. Examples :
Configuring quota
PHP scripting
Custom PHP builds/Installs
Custom kernel compilations/installations
Advanced (delete option)
As above, plus:
Network Design
Specialist support/development work
DNS (nameserver) set up and configuration
Full firewall configuration
Squid installation & configuraton
Tripwire installation & configuraton
Other MTA to replace sendmail (eg. postfix, qmail)
Other security tools and programs as requested
NOTE:
Delete option means you can pick and choose whichever component(s)
at that level you wish installed. We will normally install everything listed at
each level unless otherwise directed.
In addition to the above, TripleG offers post-setup support, troubleshooting
and regular software upgrades. Some more information about our post-set up offers
can be found under our
services
link.
Basic email support:
